Solutions - Customer Data Integration

Large companies, with a multinational presence, often have their customer information distributed among hundreds of databases and applications around the world. These companies would find it valuable to create a single unified view of all their customers.

Given that most companies view their customer data as their most valuable asset, many companies would prefer to have a system of record for their customers. This system would store a single "golden" copy of the entire customer across the enterprise.

For example, it would be desirable to create an Enterprise Customer Data Repository having

  • A table with an accurate, up-to-date list of all customers on an enterprise-wide basis.
  • The ability to determine all of the new customers that have been added recently, on an enterprise-wide basis
  • A hierarchy of customers, showing the parent-subsidiary relationships.

We help our clients get a unified view of their enterprise customers by:

  • Providing a catalog of enterprise customers, showing where the underlying data resides. E.g. identifying all the database tables where customer-related data can be found.

  • Discovering and classifying the entire customer IDs across the enterprise.
    E.g. identifying all the database tables where customer IDs data can be found

  • Creating a "golden" copy of customer data, listing all the customers across the organization.

  • Creating the customer cross reference table and identifying all the relationships between customer IDs in the enterprise landscape.

  • Synchronizing the entity cross reference table and ensuring that the "golden" repository is continuously synchronized with the enterprise data environment.

Creating these customer data repositories can be a very time consuming task, and such projects are usually characterized by large investments of time, money and resources. These projects are risky as well, with a high probability of failure.

By using a combination of software and services solutions, we automate significant portions of the integration effort. As a result, we can deliver integrated customer data repositories to companies at a reasonable cost. We can often take away much of the risk associated with such projects, by delivering turn-key solutions.

Click here to find out how Global IDs' technology can dramatically reduce time and effort required for global / enterprise data integration projects.

 

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